For individuals
Have you received a letter from us?
Take a breath. Here we explain step by step what the letter means and what options you have.
Step by step
What to do next
- 1
Read the letter
The letter shows who the creditor is, the amount and the due date.
- 2
Log in with BankID
On My pages you can see your case.
- 3
Pay or apply for a payment plan
Pay straight away or apply for a payment plan.
Be careful with your BankID
Fraudsters may pretend to be us. Here's how to protect yourself:
- Never start BankID because someone who contacted you asked you to.
- If someone calls claiming to be us, hang up and call us yourself.
- We never send emails or texts with clickable links.
- Never click links unless you are sure who the sender is.
- If you think you have been targeted by fraud, report it to the police.
Letters via Kivra
We send letters and notices via Kivra. If you're registered, they arrive in your digital mailbox.
Can't pay right now
It's more common than you think, and it can be solved. Get in touch as early as possible – together we can often find a payment plan that works for you.
Frequently asked questions
Answers to the most common questions. You are always welcome to contact us if you can't find what you need.
Complaints and data protection
Want to complain about how we handled your case, or know how we handle your personal data?