Complaints
Not happy with how your case has been handled? First contact your case officer – we can usually resolve it straight away. If you are still not satisfied, you can file a complaint.
1. Contact your case officer
Call +46 8 41 00 72 22 or email info@vivster.ai. Include your case number and we will help you.
2. File a complaint
Not satisfied with your case officer's answer? Email klagomal@vivster.ai or write to us by post. Include your case number, what the complaint is about and how we can reach you.
3. What happens next
Your complaint is investigated by our complaints officer. You will receive a written reply within 14 days.
4. If you are not satisfied with the reply
You can turn to the National Board for Consumer Disputes (ARN) or to Finansinspektionen, which supervises us. Complaints about how we process personal data can be made to the Swedish Authority for Privacy Protection (IMY).
Complaints and data protection
Want to complain about how we handled your case, or know how we handle your personal data?